Shipping + Handling
We send you two emails when you order something from us:
The first confirms that we received your order information and payment.
The second email usually follows within a week and confirms that your artworks were shipped out, including details such as the tracking number.
We make every effort to ship artworks out within a maximum of 15 days from the order date. In some exceptional cases, this might take a bit longer (airline disruptions, partner gallery holidays, etc.).
Keep in mind that your artworks will ship via trackable courier, and that packages require signatures upon delivery.
We provide insurance for loss or damage during transit on shipments through a trusted partner. Contact us as soon as you become aware of an issue so that we can resolve it swiftly.
Depending on the country that you’ve picked as your artworks’ destination, you might have to pay import duties, customs, clearing fees, and other taxes and duties. These fees are your responsibility, which is why we strongly recommend that you check with local authorities on them before placing an order through marsoum.co.
We can’t guarantee that your artworks will ship together if you order several ones. Because of the nature of our business, different artworks might ship to you from different partner galleries or artists’ studios all around the world. You will receive separate tracking data for each shipment if we have to send you your order in multiple shipments.
Although we would love to ship artworks that are ready to go up on your walls, we ship artworks unframed for several reasons:
Frames weigh more than the artworks themselves, although they are less valuable. This would add drastically to your shipping costs.
Framed artworks are generally bulkier & harder to transport than rolled/flattened artworks.
Our partner galleries & logistics carriers have years of experience with shipping artworks & have found that artwork specific flat boxes or cardboard tubes are the best ways of minimizing and preventing damage to artworks during shipping.
The countries that we can ship to are listed below. Please note that these may change at any time, and without notice, as they are controlled by our shipping partners. We update the list on this page whenever we are made aware of any changes.
American Samoa/Tutulia Island
Palestine, State of
Antigua and Barbuda
Papua New Guiena
Saint Kitts & Nevis
Sao Tome & Principe
Bosnia & Herzegovina
Central African Republic
St Vincent & The Grenadines
Trinidad & Tobago
Turks & Caicos
Falkland Islands (Malvinas)
Virgin Islands (British)
Virgin Islands (US)
Don’t see your country on the list? Contact us and we’d be happy to find a way to get to you.
We negotiate preferential volume rates with our partner carriers & pass those savings on to you. Our partner carriers charge based on the following:
Place of Origin
Destination (categorized into zones based on distance, with each zone having a set cost per kg)
Special Requirements, if any (e.g. extra padding for fragile sculptures)
Our website is configured to automatically calculate shipping based on the criteria we just listed, so you should not expect to be charged any adjustments for shipping after placing your order. You can rest assured that we do not mark up shipping costs with the intention of making a profit on them.