Returns + Exchanges

 

Returns

We want you to be completely satisfied with your new artwork(s), so we give you 15 days from the date that the artwork reached your address to return your unused artwork(s) in its/their original condition & packaging (or packaging that offers the same level of protection as the one you received it in). 

In order for us to process your return, we must receive your artwork(s) within 15 days of the date the tracking information shows that your artwork reached its destination. Please account for the time it takes for your carrier to ship your artwork(s) back to where it came from.

Artworks that are discounted (on sale), and ones that were paid for with a gift card cannot be returned. Also, any artworks marked final sale cannot be returned either.

Please keep in mind that we don’t refund any shipping costs you may have incurred to either clear the artwork or to return it to us/its place of origin.  

Return Process

To return your product, you should mail your product to the mailing address that we share with you upon contacting us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Step 1: Request Return Online through the contact form or by logging in to your account (if you have one). Don’t forget to include your order number. We’ll respond within 48 hours with shipping instructions.

Step 2: Package Artwork Up in the original packaging or packaging that offers the same level of protection as the one you received it in.

Step 3: Ship Artwork Back using a tracked courier service.

Step 4: Wait for Confirmation from us that we’ve received and inspected your artwork, and requested a refund from our credit card processor for the net amount.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at ishi@marsoum.co.

Exchanges

As a general rule, we do not offer direct exchanges due to the unique nature of the majority of our artworks. Some exceptions can be made, such as exchanging editions of the same print due to damage during transit. But these are treated on a case-by-case basis and depend on the availability of alternate editions. please contact us at ishi@marsoum.co for more information.